Privacy

"We are fully committed to protecting your privacy"
Arriva TrainCare is fully committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for the following reasons:
  • Confirm requests you have made
  • Communicate with you
  • Respond to any requests you have made for information
  • Notify you of new or special offers and services
Our aim is to provide you with the best possible service. The type of information we will collect about you includes:
  • Your Name
  • Address
  • Telephone Number
  • E-mail
This information is required to enable us to fulfil your requests and to communicate with you. Arriva TrainCare holds the above information:
  • For our business records required by law
  • For the general marketing, management and running of our business
  • To comply with legal, regulatory, insurance, security, audit and processing requirements
The personal information that we hold will be held securely in accordance with our internal security policy and the law. You have the right to check the information that we hold about you by contacting us. Your right to access or correct your personal information is subject to the relevant legal restrictions. If you find any inaccuracies, we will delete or correct it promptly. Data transmission over the internet cannot be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. When you browse our website we may automatically collect non-personal anonymous information about you such as the type of Internet browser you use, the type of operating system, keywords and phrases used to find our website or the website from which you linked to our web site and the pages you visited while you were using the website. You cannot be identified from this anonymous information and it is only used to assist us in providing an effective service on our website and to improve our search engine ratings. For further information you can contact us.